• Keep the operating system and apps up to date.
• Use a screen lock and enable device encryption.
• Install only the work apps IT approves.
• Report a lost or stolen device to IT immediately so access can be revoked.

Welcome! Here is what to expect in your first days:

• Account and email created and 2FA enabled.
• Computer issued and core apps installed.
• Access granted to the systems your role needs.
• Wi-Fi and VPN configured.

Missing something? Open a ticket under Account / Access and list exactly what you need.

Shared storage is usually mapped automatically when you sign in. If a drive is missing:

1. Restart your computer to re-run sign-in scripts.
2. In File Explorer, choose Map network drive and enter the path IT provided.
3. Use your work credentials if prompted.

If you need access to a folder you cannot see, open a ticket under Account / Access.

In most meeting apps (Teams, Zoom, Meet):

1. Join the meeting and find the Share button on the toolbar.
2. Choose a specific window or your whole screen.
3. To share audio (for video), tick Share sound.
4. Click Stop sharing when finished.

Act quickly:

1. Change your password immediately from a device you trust.
2. Sign out of all sessions if the option is available.
3. Open a high-priority ticket under Account / Access describing what you noticed.

Do not delete suspicious emails — they may help our investigation.

• Use at least 12–16 characters.
• Mix upper and lower case, numbers, and symbols, or use a long passphrase.
• Never reuse passwords across accounts.
• Use a password manager to generate and store them.

Enable two-factor authentication wherever possible for extra protection.

Great tickets get resolved faster. Include:

• What happened and what you expected instead.
• The exact error message (a screenshot helps).
• When it started and how often it happens.
• What you have already tried.
• How urgent it is and any deadline.

• Open — received and waiting to be picked up.
• In Progress — a technician is actively working on it.
• Waiting on User — we need more information from you.
• Resolved — a fix has been provided; reply if the issue persists.
• Closed — the ticket is complete.

1. Sign in to the support dashboard.
2. Click New Ticket.
3. Pick a category, add optional tags, set a priority, and describe the issue.
4. Include any error messages and what you already tried, then submit.

You will receive a confirmation email and can track progress under My Tickets.

• Recycle Bin / Trash: check here first and restore if present.
• OneDrive/SharePoint/Google Drive: use version history or the online recycle bin.
• Office apps: File → Info → Manage Document → Recover Unsaved.

Act quickly — the sooner you ask, the more likely recovery is. Open a ticket under Software with the file name and last-known location.