Great tickets get resolved faster. Include:
- What happened and what you expected instead.
- The exact error message (a screenshot helps).
- When it started and how often it happens.
- What you have already tried.
- How urgent it is and any deadline.
- Open — received and waiting to be picked up.
- In Progress — a technician is actively working on it.
- Waiting on User — we need more information from you.
- Resolved — a fix has been provided; reply if the issue persists.
- Closed — the ticket is complete.
- Sign in to the support dashboard.
- Click New Ticket.
- Pick a category, add optional tags, set a priority, and describe the issue.
- Include any error messages and what you already tried, then submit.
You will receive a confirmation email and can track progress under My Tickets.
