Phishing emails try to trick you into revealing passwords or clicking malicious links. Watch for:
- Urgent or threatening language (“your account will be closed”).
- Generic greetings and unexpected attachments.
- Sender addresses that do not match the real organization.
- Links that, when hovered, point somewhere unexpected.
Do not click links or reply. Report the message to IT by opening a ticket and attaching or forwarding it.
Why am I not receiving emails? Posted on June 3rd, 2026 by JohnnyTry these steps before opening a ticket:
- Check your Junk/Spam and Deleted folders.
- Make sure your mailbox is not full.
- Check whether a rule or filter is moving messages automatically.
- Confirm the sender used the correct address.
If messages from a specific sender are missing, include their email address when you open a ticket.
How do I set up email on my phone? Posted on June 3rd, 2026 by JohnnyTo add your work email to a mobile device:
- Open your device Mail or Outlook app and choose Add Account.
- Select Exchange or Office 365 (ask IT if unsure which).
- Enter your full email address and password.
- Approve any 2FA prompt and allow the device to sync.
If it will not connect, open a ticket under Email with the make and model of your phone.
